Frequently Asked Questions:
I love the catalogues and magazines found in the UK/US but can't receive them because I live in Nigeria. I have also realized that UK and US retailers and wholesalers on the internet have prices that are much cheaper than I see in Nigeria. They also have a better selection and quality. How can My-tp3 help me?
I love the catalogues and magazines found in the UK/US but can't receive them because I live in Nigeria. I have also realised that UK and US retailers and wholesalers on the internet have prices that are much cheaper than I see in Nigeria. They also have a better selection and quality. How can My-tp3 help me?
We understand the fact that our customers will want to update themselves with changes made by their favourite companies. Although these changes will always reflect on the companies' online site, however, we at My-tp3 are here to serve; we will on your demand collect and deliver to you, your favourite catalogues and magazines.
We also understand that our customers will like to acquire their needs at the lowest cost possible. By using My-tp3, our customers will benefit from shopping the same merchandise selection, at the same pricing, and sales discounts as UK residents without the hurdles associated with international delivery.
How long does my package(s) take to reach me?
Delivery categories are not inclusive from the day you make payment for your order BUT after My-tp3's receipt of your order from the store(s).
Express Delivery: 3 - 7 working days
Standard Delivery: 14 - 21 working days.
How often do you send me my Package(s) and Documents?
My-tp3 ships items from UK every Friday for standard deliveries. This means that all items delivered to Our UK address by Thursday will be shipped out for onward delivery to Nigeria.
I intend to order several items, and I want them all sent together. Can you repackage these items into one box for me?
We will always try to consolidate your items into one box unless you instruct us otherwise. This way our customers save money as our shipping rates decrease as the box weight increases, so it is almost always to your benefit to have one large box sent instead of several small boxes.
Will My-tp3 forward my package(s) to me when I am travelling?
My-tp3 can send your packages to you anywhere in Nigeria. However, the shipping rates are based on the destination state.
Will My-tp3 forward my package(s) to another address or another individual with my permission?
Most of our customers will also purchase presents and gifts, so with the customers' permission, we will forward our customers' package(s) to another address or other individuals. Some stores do not allow shipment to addresses other than the billing addresses so, in those cases, we will not be able to do that.
What is your policy regarding customer privacy and confidentiality?
The privacy of our customer is of utmost importance to us. It is our policy never to sell or give away any information about our customers.
How do I make payment?
Cash payment should be made to any of the accounts listed below:
Account Name: MY-TP3 Ltd
Bank Name: Fidelity
Account Name: MY-TP3 Ltd
Bank Name: GTB
Account Number: 002469 3548
Account Name: MY-TP3 Ltd
Bank Name: Diamond Bank
Account Number: 001904 5332
Account Name: MY-TP3 Ltd
Bank Name: Zenith Bank
Account Number: 101334 2677
UK Express Delivery: £8 per Kg
US Standard Delivery: $5.20 per pound
UK Standard Delivery: £4.75 per kg
Different items may vary in costs as some items are weighed via volume and in some cases, fragile items weigh differently.
Ok, I'm convinced. How do I start?
Now, you can surf through the list of some online companies listed on our "Stores list" or click on 'Services' on the Home page. This list is not definite to our customers. Our customers can buy from any retailers or individuals they wish. We developed our stores list page to make it easier for you to shop safe online.
Seen what you want on the Stores List? Go to the "Order Form” page where you can download, fill in and upload the details of your order. If single order, enter your enquiry in the comments section and click on the submit button. See the example below:
First Name: Emma
Last Name: Madu
Address 1: 1 Eastcroft Close
Comments: kindly find my orders below. Thanks.
Does My-tp3 shipping rates include customs fee, tariffs, or tax?
The published shipping rates are for delivery to Nigeria excluding a 10%(UK) and 15%(US) service charge on the total amount of items ordered. There may be additional import fees or duty for merchandise shipments coming into Nigeria. These fees vary and they are not covered by our rates. Please contact your local customs office for more information on duties or import fees.
Can I return Items I do not want anymore after receipt in Nigeria?
We will not be able to do returns or cancel orders that are already en-route to Nigeria unless it is a mistake on our part. It is your responsibility to return items to our UK address for us to do a store return if you do not want them after receipt and this must be according to store's return policy.
Can I buy items from retailers and wholesalers that are not listed on your stores list?
Of course you can buy from any retailers or individuals you wish. We only developed our shopping page to make it easier for you to shop online.
I like an item on EBay but many of the sellers won't accept my credit cards or will not send to Nigeria. Can you purchase the item on my behalf?
Yes, we can do this for you. We can pay with our company check. We also can use our PayPal account that is accepted by many eBay sellers. We do not however bid on EBAY.
Can I pick up my order personally at My-tp3?
Yes, customers are welcome to pick up from either of our branch offices in Nigeria or in the UK. We charge a £5.00 pick up fee for the first 10 kg and £1.00 for each kg thereafter. This charge is for pick ups made at our UK branch. Pick ups from Nigeria branches are free if items delivered are collected within a week after order arrival notification to our clients. Demurrage charges will apply thereafter.
Which types of merchandise are not allowed into my country?
The following list is a sampling of items that are either restricted, cannot be shipped or, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:
Combustible/flammable items (paints, oils, lighters, perfume, nail polish)
Any type of pressurised can (hair spray, shaving cream, spray cans of any type)
Hazardous materials (matches, chemicals, explosives)
Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.
Agricultural products such as tobacco, plants and seeds.
Animals and products made with animal skin (furs)
Alcohol (we can ship table wine in limited quantities to most countries except Muslim countries such as Saudi Arabia)
Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to £250 maximum and any shipments of jewelry in excess of £250 carriage limit is uninsured and Member assumes all risk of loss above such limit
Lottery tickets and gambling devices
Prescription and/or veterinary medication
Lock picking devices
Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official Government Issue.